IRMC provides customer management solutions specializing in collections, accounts receivable management, and customer retention services, through its global call center network of nearly 6,000 employees. Continued growth drove the company to reevaluate its client-server-based IT strategy. IRMC needed greater speed and flexibility in meeting the needs of its collections and financial services industry clients, who often requested rapid rollout of additional agents or programs in different sites around the world. Find out why IRMC chose VMware over competitors to provide agents worldwide with virtual terminals connected to the data center and how that solution worked out for them.