Discover the proven, four-phase approach to implementing ITIL best practices for service management with this step-by-step guide from one of the VisOps authors, George Spafford.

While businesses often focus on acquiring customers or staying competitive, day-to-day operations consume the most time and resources. The bulk of IT budgets, for instance, go to just keeping computers and applications up and running. For companies to stay competitive, it is important that IT operations become a high-performance partner that helps meet overall business objectives.

In this whitepaper you will learn the four basic steps of the Visible Ops approach and how they deliver ITIL best practices, improving overall IT performance. You will also understand the role of strong change controls in achieving and maintaining operational excellence.