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CUSTOMER EXPERIENCE MANAGEMENT (CEM)

Companies that miss AI will die says Sidetrade CEO

We speak to Olivier Novasque, Founder and CEO of Sidetrade, which uses AI to handle the customer journey

INTERNET

Rant: Whatever happened to good customer service?

Technology should be helping not hindering customer service

   

CUSTOMER SERVICE

Learning from machines: The customer service shift

Adrian McDermott of Zendesk looks at how machine learning is changing customer service

   

CUSTOMER EXPERIENCE MANAGEMENT (CEM)

Meet Frank: A non-spam approach to customer relationships...

Geraldine McBride, CEO of MyWave, seeks to reimagine the customer experience with “CMR” and a virtual assistant called Frank

CUSTOMER DATA MANAGEMENT

Marketing holds key to keeping customers and the new CRM...

Research suggests customer retention revenue is more profitable than aquisition

   

CRM

Kenyan Ongair and Zendesk to change social CRM globally...

A new partnership could highlight Kenyan leadership in social CRM

WEB ANALYTICS

Netbiscuits CEO: Know your customers or lose them

Daniel Weisbeck, CEO of mobile analytics firm Netbiscuits, says sellers have to work harder to understand buyer behaviour

   

BUSINESS MANAGEMENT

Rant: Confessions of an ex-tech PR

A former PR executive vents on tech journalists, clients and the question of trust

SOCIAL MEDIA MARKETING

Rant: AdTech Time Thieves from Another Planet

They came from Planet Mark-Ad 2.0 and they wanted to steal humanity’s most precious resource – our time

   
   
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