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STATISTICAL DATA ANALYSIS

Meet Intel’s man embedding the chip giant in sport

Jeff Hopper, Intel Sports manager, wants to be at the crossroads where fandom meets sporting action

CUSTOMER DATA MANAGEMENT

The connected CEO vs the informed CEO

Susan Ganeshan of Clarabridge explains how analytics can now report emotion and sentiment to keep CEOs truly informed

   

INTERNET

Rant: Whatever happened to good customer service?

Technology should be helping not hindering customer service

   

CUSTOMER SERVICE

Learning from machines: The customer service shift

Adrian McDermott of Zendesk looks at how machine learning is changing customer service

FINANCE

Meniga CEO plans a banking “advertising” ecosystem to rival...

Georg Ludviksson, CEO of Meniga believes banks have a healthy future if they adopt personalisation

   

HUMAN RESOURCES

Can the skills shortage square with automation fear?

We look at the skills paradox and what robotic automation can mean in customer service

   

STATISTICAL DATA ANALYSIS

Natero: Machine learning for SaaS customer retention

We catch-up with Craig Soules, Founder and CEO of Natero about big data, analytics and machine learning

CUSTOMER EXPERIENCE MANAGEMENT (CEM)

A case of do or die as firms refine the digital experience...

Dave Page, CEO of Actual Experience, says businesses need to focus on the digital user experience they offer

   
   
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