Help Desk Management

Recruit and Build the Right Team for Your Service Desk

Provided by Citrix Online

Category Help Desk Management

Type White Paper

Length 11

Publish Date February 01 2011

Date posted July 13 2012

Overview

Your people are your most valuable asset. "To build the right team of people for your service desk, you need a comprehensive and pragmatic recruitment process."  This new Service Desk Institute white paper explores strategies for recognizing the best candidates for your service desk dream team and how to keep staff motivated and engaged.

Blogs

adrian-schofield

South African ICT

The thorny issue of internet freedom across Africa

Adrian Schofield sheds light on tech in South Africa

martin-veitch-thumbnail

My day in the Jeff Bezos and Amazon forest

Martin Veitch's inside track on today’s tech trends

phil-muncaster

China Rising

Why WannaCry might make Microsoft cry in China

Phil Muncaster reports on China and beyond

Most Recent Comments

Our Case Studies

IDG Connect delivers full creative solutions to meet all your demand generatlon needs. These cover the full scope of options, from customized content and lead delivery through to fully integrated campaigns.

images

Our Marketing Research

Our in-house analyst and editorial team create a range of insights for the global marketing community. These look at IT buying preferences, the latest soclal media trends and other zeitgeist topics.

images

Poll

Should we donate our health data the same way we donate organs?