Help Desk Management

Next Level Service Desk Strategies

Provided by Citrix Online

Category Help Desk Management

Type White Paper

Length 10

Publish Date June 23 2011

Date posted July 29 2012


Service Desks today are facing unprecedented challenges. They must support an ever-increasing array of devices and adapt to people's work habits and lifestyles by offering novel channels of support and increased hours.

Download this eGuide from the Service Desk Institute and learn how your Service Desk can get a handle on the systems and devices they should support. The eGuide also assesses the key strategies and technologies that will enable Service Desks to take support to the next level.


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If it were legal, would your organization hack back?