Help Desk Management

Next Level Service Desk Strategies

Provided by Citrix Online

Category Help Desk Management

Type White Paper

Length 10

Publish Date June 23 2011

Date posted July 29 2012

Overview

Service Desks today are facing unprecedented challenges. They must support an ever-increasing array of devices and adapt to people's work habits and lifestyles by offering novel channels of support and increased hours.

Download this eGuide from the Service Desk Institute and learn how your Service Desk can get a handle on the systems and devices they should support. The eGuide also assesses the key strategies and technologies that will enable Service Desks to take support to the next level.

 

Recommended for You

phil-muncaster

Why does China spot security vulnerabilities quicker than the US?

Phil Muncaster reports on China and beyond

silhouette

Everything you need to know about... Blockchain

IDG Connect tackles the tech stories that matter to you

kathryn-cave

What will be the single biggest security threat of 2018?

Kathryn Cave looks at the big trends in global tech

Most Recent Comments

Our Case Studies

IDG Connect delivers full creative solutions to meet all your demand generatlon needs. These cover the full scope of options, from customized content and lead delivery through to fully integrated campaigns.

images

Our Marketing Research

Our in-house analyst and editorial team create a range of insights for the global marketing community. These look at IT buying preferences, the latest soclal media trends and other zeitgeist topics.

images

Poll

Will Kotlin overtake Java as the most popular Android programming language in 2018?