Customer Service

Best Practices for Implementing an IP/SI P Contact Center: Transform Customer Service Beyond the Contact Center and Improve Satisfaction Levels

Provided by Genesys Telecommunications Laboratories

Category Customer Service

Type White Paper

Length 7

Publish Date August 20 2012

Date posted August 23 2012

Overview

Companies around the world are facing a critical conflict: the need to cut costs in their customer service operation, while at the same time providing a superior customer experience, which means giving your customers the service they want. Enterprises face a number of challenges in trying to create this customer experience. This white paper from Genesys provides a list of best practices for implementing an IP/SI P contact center.

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