Provided by Genesys Telecommunications Laboratories
Category Customer Service
Type White Paper
Publish Date August 20 2012
Date posted August 23 2012
Companies around the world are facing a critical conflict: the need to cut costs in their customer service operation, while at the same time providing a superior customer experience, which means giving your customers the service they want. Enterprises face a number of challenges in trying to create this customer experience. This white paper from Genesys provides a list of best practices for implementing an IP/SI P contact center.