Customer Service

Meet Customers Where They Are eBook: Incorporating Social Media Into Your Customer Service Strategy

Provided by Salesforce.com

Category Customer Service

Type E-Book

Length 24

Publish Date May 06 2012

Date posted May 14 2013

Overview

In order to satisfy today's customer, a case must be made to incorporate social media into your customer service strategy. Choose the customer service technologies that are ideal for your company in order to enable customer service through online and offline touch points, establish smart listening, engage your community, and consistently respond to customer issues. Get the eBook now!

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