Customer Experience Management (CEM)

Exploring Business And IT Friction: Myths And Realities

Provided by BMC Software

Category Customer Experience Management (CEM)

Type White Paper

Length 18

Publish Date April 16 2013

Date posted August 14 2013

Overview

“Exploring Business and IT Friction: Myths and Realities,” outlines key issues that cause friction between business users and IT, such as:

  • Gaps in customer satisfaction and the perceived value of services
  • Inadequate IT support, which decreases productivity and revenue
  • Lack of communication and ownership in how business users and IT work together to identify service levels and technology needs

 

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