Customer Service

Best Practices in Customer Service for Insurance: Maturing the Focus…from Transaction to Interaction

Provided by Interactive Intelligence

Category Customer Service

Type White Paper

Length 15

Publish Date February 20 2013

Date posted September 28 2013


Insurers are looking for new ways to deliver value for the customer experience. They're taking a larger view of the customer relationship, and evaluating every interaction and exchange. Now, they must progress from a transaction focus to an interaction focus. Read how insurers everywhere are doing exactly that, from industry authority Mark Breading of Strategy Meets Action.

Recommended for You


Why does China spot security vulnerabilities quicker than the US?

Phil Muncaster reports on China and beyond


Everything you need to know about... Blockchain

IDG Connect tackles the tech stories that matter to you


What will be the single biggest security threat of 2018?

Kathryn Cave looks at the big trends in global tech

Most Recent Comments

Our Case Studies

IDG Connect delivers full creative solutions to meet all your demand generatlon needs. These cover the full scope of options, from customized content and lead delivery through to fully integrated campaigns.


Our Marketing Research

Our in-house analyst and editorial team create a range of insights for the global marketing community. These look at IT buying preferences, the latest soclal media trends and other zeitgeist topics.



Will Kotlin overtake Java as the most popular Android programming language in 2018?