Customer Service

Best Practices in Customer Service for Insurance: Maturing the Focus…from Transaction to Interaction

Provided by Interactive Intelligence

Category Customer Service

Type White Paper

Length 15

Publish Date February 20 2013

Date posted September 28 2013


Insurers are looking for new ways to deliver value for the customer experience. They're taking a larger view of the customer relationship, and evaluating every interaction and exchange. Now, they must progress from a transaction focus to an interaction focus. Read how insurers everywhere are doing exactly that, from industry authority Mark Breading of Strategy Meets Action.


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