Contact Center Management

Beyond the Insurance Contact Center: The Communications Center of the Future

Provided by Interactive Intelligence

Category Contact Center Management

Type White Paper

Length 14

Publish Date July 19 2012

Date posted September 28 2013

Overview

Direct sales. Policy servicing. Claims. In the insurance industry, call centers have become increasingly sophisticated in terms of their business capabilities and enabling technologies. It's an evolution that, according to Mark Breading of SMA Strategy Meets Action, can be characterized as: 1.0 the call center, 2.0 the contact center, and 3.0 the communications center. Learn how leading insurers are now creating competitive advantages at the 2.0 level, and how 3.0 will make those advantages even greater.

Recommended for You

phil-muncaster

Why does China spot security vulnerabilities quicker than the US?

Phil Muncaster reports on China and beyond

silhouette

Everything you need to know about... Blockchain

IDG Connect tackles the tech stories that matter to you

kathryn-cave

What will be the single biggest security threat of 2018?

Kathryn Cave looks at the big trends in global tech

Most Recent Comments

Our Case Studies

IDG Connect delivers full creative solutions to meet all your demand generatlon needs. These cover the full scope of options, from customized content and lead delivery through to fully integrated campaigns.

images

Our Marketing Research

Our in-house analyst and editorial team create a range of insights for the global marketing community. These look at IT buying preferences, the latest soclal media trends and other zeitgeist topics.

images

Poll

Will Kotlin overtake Java as the most popular Android programming language in 2018?