Contact Center Management

Insurance Contact Centers in the Cloud: Communications as a Service (CaaS) Goes Mainstream

Provided by Interactive Intelligence

Category Contact Center Management

Type White Paper

Length 12

Publish Date September 05 2013

Date posted September 28 2013

Overview

Insurers manage some of the most critical technology environments in any industry, and they’re increasingly turning to the cloud to provision their computing resources and services. Many insurance organizations are using cloud-computing approaches for servers, data storage and network capacity as well as for business applications, and are finding Communications as a Service (CaaS) in particular to be a natural fit. Read why, from author Mark Breading of Strategy Meets Action.

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