Customer Experience Management (CEM)

Transforming the Insurance Customer Experience with Business Process Automation: A Three-Tiered Approach

Provided by Interactive Intelligence

Category Customer Experience Management (CEM)

Type White Paper

Length 15

Publish Date January 10 2013

Date posted September 28 2013

Overview

Claims. Licensing. Underwriting. For many insurance companies, each area can negatively impact compliance risk and associated costs as well as the customer experience and future revenues. Business process automation can help improve these areas, however, and make the customer experience more rewarding. Read how, from Diane Halliwell of Sperco, and Gina Clarkin of Interactive Intelligence.

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