Customer Experience Management (CEM)

Transforming the Insurance Customer Experience with Business Process Automation: A Three-Tiered Approach

Provided by Interactive Intelligence

Category Customer Experience Management (CEM)

Type White Paper

Length 15

Publish Date January 10 2013

Date posted September 28 2013

Overview

Claims. Licensing. Underwriting. For many insurance companies, each area can negatively impact compliance risk and associated costs as well as the customer experience and future revenues. Business process automation can help improve these areas, however, and make the customer experience more rewarding. Read how, from Diane Halliwell of Sperco, and Gina Clarkin of Interactive Intelligence.

Blogs

adrian-schofield

South African ICT

The thorny issue of internet freedom across Africa

Adrian Schofield sheds light on tech in South Africa

martin-veitch-thumbnail

My day in the Jeff Bezos and Amazon forest

Martin Veitch's inside track on today’s tech trends

phil-muncaster

China Rising

Why WannaCry might make Microsoft cry in China

Phil Muncaster reports on China and beyond

Most Recent Comments

Our Case Studies

IDG Connect delivers full creative solutions to meet all your demand generatlon needs. These cover the full scope of options, from customized content and lead delivery through to fully integrated campaigns.

images

Our Marketing Research

Our in-house analyst and editorial team create a range of insights for the global marketing community. These look at IT buying preferences, the latest soclal media trends and other zeitgeist topics.

images

Poll

Should we donate our health data the same way we donate organs?