Unified Communications

The New Customer Service Model in Insurance: Enabled by Unified Insurance Solutions

Provided by Interactive Intelligence

Category Unified Communications

Type White Paper

Length 14

Publish Date July 19 2012

Date posted October 10 2013


The question insurers should be asking is, “How can I best achieve great customer service?” The answer is to unify the communications between an insurer and policyholders — and unify them across the entire business. Do so, and customer retention improves. Cross-selling and up-selling improve. Claims efficiency improves. And market opportunities improve. Read how from insurance and IT industry authority, Mark Breading, SMA partner at SMA Strategy Meets Action.

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