Provided by Interactive Intelligence
Category Contact Center Management
Type White Paper
Publish Date July 19 2012
Date posted October 10 2013
IT strategies in insurance have traditionally been driven by business objectives and business strategy. But with technology advancements for mobile solutions, social media, analytics, content management (ECM), and process automation, insurers can now take a conjoinment view to evaluate opportunities and drive differentiation. Read more in this paper from Mark Breading of Strategy Meets Action.
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