Contact Center Management

Extending Contact Center Capabilities Across the Insurance Enterprise: Conjoining Social, Mobile, ECM, and Process Automation

Provided by Interactive Intelligence

Category Contact Center Management

Type White Paper

Length 13

Publish Date July 19 2012

Date posted October 10 2013

Overview

IT strategies in insurance have traditionally been driven by business objectives and business strategy. But with technology advancements for mobile solutions, social media, analytics, content management (ECM), and process automation, insurers can now take a conjoinment view to evaluate opportunities and drive differentiation. Read more in this paper from Mark Breading of Strategy Meets Action.

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