IT Service Management (ITSM)

The perfect combo: ITIL, I.T. service management, and social media

Provided by BMC Software

Category IT Service Management (ITSM)

Type White Paper

Length 4

Publish Date August 07 2012

Date posted March 18 2014

Overview

What happens when you take best practices for IT service management (ITSM), add technology to support those practices, and then throw social media into the mix?  BMC explores how best-in-class organizations are leveraging these to drive user satisfaction and organizational success.

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