IT Service Management (ITSM)

How To Benchmark Your Service Desk

Provided by Citrix

Category IT Service Management (ITSM)

Type White Paper

Length 11

Publish Date March 17 2014

Date posted March 19 2014


Direct comparisons between service desks and support organizations are virtually impossible for numerous reasons w. However, benchmarking is not a futile exercise, merely one that should be used with caution and a high degree of hesitancy. This white paper from Cisco outlines the best ways to benchmark your Service Desk performance and identify areas of improvement.

Recommended for You


Which Enterprise Password Managers work the best?

IDG Connect tackles the tech stories that matter to you


The IoT “time bomb” report: 49 security experts share their views

Kathryn Cave looks at the big trends in global tech


China’s Cybersecurity Law: Game over for foreign firms?

Phil Muncaster reports on China and beyond

Most Recent Comments

Our Case Studies

IDG Connect delivers full creative solutions to meet all your demand generatlon needs. These cover the full scope of options, from customized content and lead delivery through to fully integrated campaigns.


Our Marketing Research

Our in-house analyst and editorial team create a range of insights for the global marketing community. These look at IT buying preferences, the latest soclal media trends and other zeitgeist topics.



Should companies have Bitcoins on hand in preparation for a Ransomware attack?