IT Service Management (ITSM)

How To Benchmark Your Service Desk

Provided by Citrix

Category IT Service Management (ITSM)

Type White Paper

Length 11

Publish Date March 17 2014

Date posted March 19 2014

Overview

Direct comparisons between service desks and support organizations are virtually impossible for numerous reasons w. However, benchmarking is not a futile exercise, merely one that should be used with caution and a high degree of hesitancy. This white paper from Cisco outlines the best ways to benchmark your Service Desk performance and identify areas of improvement.

Recommended for You

silhouette

Everything you need to know about… Tech Careers

IDG Connect tackles the tech stories that matter to you

kathryn-cave

What you need to know about cryptocurrencies

Kathryn Cave looks at the big trends in global tech

martin-veitch-thumbnail

What we know and don’t know about digital transformation

Martin Veitch's inside track on today’s tech trends

Most Recent Comments

Our Case Studies

IDG Connect delivers full creative solutions to meet all your demand generatlon needs. These cover the full scope of options, from customized content and lead delivery through to fully integrated campaigns.

images

Our Marketing Research

Our in-house analyst and editorial team create a range of insights for the global marketing community. These look at IT buying preferences, the latest soclal media trends and other zeitgeist topics.

images

Poll

Will Kotlin overtake Java as the most popular Android programming language in 2018?