IT Service Management (ITSM)

How To Benchmark Your Service Desk

Provided by Citrix

Category IT Service Management (ITSM)

Type White Paper

Length 11

Publish Date March 17 2014

Date posted March 19 2014

Overview

Direct comparisons between service desks and support organizations are virtually impossible for numerous reasons w. However, benchmarking is not a futile exercise, merely one that should be used with caution and a high degree of hesitancy. This white paper from Cisco outlines the best ways to benchmark your Service Desk performance and identify areas of improvement.

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