IT Service Management (ITSM)

7 Steps To ITSM Goodness

Provided by Citrix

Category IT Service Management (ITSM)

Type White Paper

Length 4

Publish Date November 25 2013

Date posted March 24 2014


IT managers need clear, effective common-sense advice and practical guidance for IT service management (ITSM) and IT service delivery. Too many organizations are still struggling to achieve success and value within basic IT functions and getting lost in the sheer quantity of information, guides and certification programs. This white paper from Citrix highlights and defines key steps & fundamentals which leads to successful IT Service Management.

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