Enterprise Content Management

Exploit the Value of Content to Drive Service Quality and Customer Satisfaction

Provided by IBM

Category Enterprise Content Management

Type E-Book

Length 20

Publish Date July 26 2014

Date posted August 18 2014

Overview

Great service is delivered one customer at a time and improving interactions across all channels means truly understanding customer wants and needs. Massive amounts of unstructured data exist in your organization and can deliver customer insight that is specific, relevant and actionable. Learn how to harness that data to provide great customer service.

Recommended for You

silhouette

Which Enterprise Password Managers work the best?

IDG Connect tackles the tech stories that matter to you

kathryn-cave

The IoT “time bomb” report: 49 security experts share their views

Kathryn Cave looks at the big trends in global tech

phil-muncaster

China’s Cybersecurity Law: Game over for foreign firms?

Phil Muncaster reports on China and beyond

Most Recent Comments

Our Case Studies

IDG Connect delivers full creative solutions to meet all your demand generatlon needs. These cover the full scope of options, from customized content and lead delivery through to fully integrated campaigns.

images

Our Marketing Research

Our in-house analyst and editorial team create a range of insights for the global marketing community. These look at IT buying preferences, the latest soclal media trends and other zeitgeist topics.

images

Poll

Should companies have Bitcoins on hand in preparation for a Ransomware attack?