Customer Experience Management (CEM)

Advanced Case Management: Where Customer Satisfaction and Employee Empowerment Come Together

Provided by IBM

Category Customer Experience Management (CEM)

Type E-Book

Length 16

Publish Date April 25 2013

Date posted August 19 2014


The customer experience is paramount. And ECM is the backbone to providing excellent service. Learn more about how IBM ECM is empowering knowledge workers across industries, from healthcare to insurance, financial, government and utilities industries.

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If it were legal, would your organization hack back?