Business Service Management (BSM)

IT Skeptic Sensible Service Desk

Provided by GoToAssist

Category Business Service Management (BSM)

Type E-Book

Length 64

Publish Date July 08 2013

Date posted January 05 2015


You don’t have time to worry about process improvements — you have fires to put out and customers to make happy. However, “process improvement doesn’t need to be the big deal that process consultants and books make it seem,” writes Rob England, the IT Skeptic.

“Adopting a service management approach can have a profound effect on the way your business works and your staff thinks.”

This eBook by Rob England, the IT Skeptic, explores 11 no-nonsense, practical approaches to better service management

Download the eBook to learn:
- The business benefits of process improvement
- Why you should take an “outside-in” view
- 7 steps to improving service performance
- And more...

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