Customer Service

The Zendesk Benchmark

Provided by Zendesk

Category Customer Service

Type White Paper

Length 18

Publish Date February 17 2015

Date posted February 17 2015

Overview

It’s natural for companies to want to compare themselves to other businesses to give context and meaning to their own performance. But frequently, similarities among companies in the same industry are merely superficial and don’t offer a meaningful point of comparison for benchmarking customer service performance. This Zendesk Benchmark report addresses this shortfall through a cluster analysis. Read on to get insight and tips, as well as benchmarks for comparing companies on a much more meaningful and relevant basis.

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