IT Service Management (ITSM)

Making Self Service a Success

Provided by LANDesk

Category IT Service Management (ITSM)

Type White Paper

Length 5

Publish Date February 25 2015

Date posted February 25 2015

Overview

IT self-service has moved beyond interest to adoption by IT organizations, yet utilization by their end users is having limited success. This comes at a time when IT departments face unprecedented pressure to improve end user satisfaction and the end user experience while demonstrating value in everything IT does to ensure it remains relevant to the business. Read on to learn how to make IT self-service a success.

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