Customer Experience Management (CEM)

Get Customers Inspired: How Modern ERP Can Support Greater Customer Experience

Provided by Epicor

Category Customer Experience Management (CEM)

Type White Paper

Length 21

Publish Date May 29 2014

Date posted April 15 2015


Customer retention is among the most challenging concerns for manufacturers, particularly in developed economies where it is viewed as one of the most critical challenges together with profitability. But it’s possible to utilize ERP systems to help retain customers. Based on 465 interviews with manufacturing professionals, this IDC white paper from Epicor explores on the state of ERP & Customer experience in the industry.

Recommended for You


Everything you need to know about… Tech Careers

IDG Connect tackles the tech stories that matter to you


Blockchain For Dummies: What you really need to know

Kathryn Cave looks at the big trends in global tech


What we know and don’t know about digital transformation

Martin Veitch's inside track on today’s tech trends

Most Recent Comments

Our Case Studies

IDG Connect delivers full creative solutions to meet all your demand generatlon needs. These cover the full scope of options, from customized content and lead delivery through to fully integrated campaigns.


Our Marketing Research

Our in-house analyst and editorial team create a range of insights for the global marketing community. These look at IT buying preferences, the latest soclal media trends and other zeitgeist topics.



Should companies have Bitcoins on hand in preparation for a Ransomware attack?