Customer Experience Management (CEM)

Get Customers Inspired: How Modern ERP Can Support Greater Customer Experience

Provided by Epicor

Category Customer Experience Management (CEM)

Type White Paper

Length 21

Publish Date May 29 2014

Date posted April 15 2015

Overview

Customer retention is among the most challenging concerns for manufacturers, particularly in developed economies where it is viewed as one of the most critical challenges together with profitability. But it’s possible to utilize ERP systems to help retain customers. Based on 465 interviews with manufacturing professionals, this IDC white paper from Epicor explores on the state of ERP & Customer experience in the industry.

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