Customer Experience Management (CEM)

Improving Engagement with Multi-channel Service

Provided by LogMeIn

Category Customer Experience Management (CEM)

Type Analyst Report

Length 11

Publish Date December 31 2012

Date posted April 21 2015

Overview

Best-in-Class organizations execute on a strategy that supports the multi-channel nature of customer requests. These leading organizations do not just open up their service infrastructures to accommodate new channels, but also empower their teams to deliver an effective and consistent experience regardless of the channel selected by the customer. This document will highlight the key business capabilities that support a Best-in-Class customer engagement strategy.

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