Contact Center Management

SIP Trunking for Contact Centers: Think Global, Act Local

Provided by Voxbone

Category Contact Center Management

Type Analyst Report

Length 12

Publish Date April 28 2015

Date posted May 01 2015

Overview

Contact center and customer care services are poised to undergo a significant transformation driven by consumer requirements for more multichannel and omni-channel interaction support and consistency. This IDC white paper from Voxbone discusses the shift in contact center technology platforms to an as-a-service model and why SIP trunking is becoming an important transport technology service.

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