Contact center and customer care services are poised to undergo a significant transformation driven by consumer requirements for more multichannel and omni-channel interaction support and consistency. This IDC white paper from Voxbone discusses the shift in contact center technology platforms to an as-a-service model and why SIP trunking is becoming an important transport technology service.
Adrian Schofield sheds light on tech in South Africa
Mark Chillingworth on IT leadership
IDG Connect delivers full creative solutions to meet all your demand generatlon needs. These cover the full scope of options, from customized content and lead delivery through to fully integrated campaigns.
Our in-house analyst and editorial team create a range of insights for the global marketing community. These look at IT buying preferences, the latest soclal media trends and other zeitgeist topics.