Contact center and customer care services are poised to undergo a significant transformation driven by consumer requirements for more multichannel and omni-channel interaction support and consistency. This IDC white paper from Voxbone discusses the shift in contact center technology platforms to an as-a-service model and why SIP trunking is becoming an important transport technology service.
Phil Muncaster reports on China and beyond
Jon Collins’ in-depth look at tech and society
Kathryn Cave looks at the big trends in tech