IT Service Management (ITSM)

29 Questions to Ask Before You Invest in a SaaS ITSM Solution

Provided by Vivantio

Category IT Service Management (ITSM)

Type White Paper

Length 5

Publish Date June 11 2015

Date posted June 16 2015


The advantages of Software-as-a-Service in IT Service Management are many. But the differences between SaaS offerings can be massive and have a huge impact on cost, implementation time and overall ROI. Before you jump into the SaaS fracas, consider asking these 29 key questions of any vendor to ensure you're getting the greatest possible value.



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