Handheld Devices

Going Paperless: Sales advisors enhance their customer service and save 800,000 sheets of paper per year using lightweight, touch-controlled Windows* 8 tablets

Provided by Intel

Category Handheld Devices

Type White Paper

Length 4

Publish Date April 28 2014

Date posted June 22 2015

Overview

Meiji Yasuda Life Insurance Company is a major Japanese life insurance company with total insurance of a trillion yen (approximately 2 billion U.S. dollars) and more than 6 million policy holders. The company decided to radically review its administrative services based on its customers’ ideas and enhance the way its sales people, called my life plan advisors, explain benefit information to customers. This case study from Intel looks at how equipping sales advisors with tablets enables better face-to-face customer service and enable a paperless office.

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