Contact Center Management

Industry Web Event: How Moving Your Contact Center to the Cloud Increases Business Agility

Provided by Interactive Intelligence

Category Contact Center Management

Type Webinar

Length

Publish Date July 09 2015

Date posted July 09 2015

Overview

Join guest presenter Drew Kraus, research vice president at Gartner and Tim Passios, vice president, solutions marketing for Interactive Intelligence, to learn how moving contact centers to the cloud has helped leading companies increase business agility and transform its customers’ experience.

Who this Web event will benefit, and why

  • Contact center managers. Ensure a greater role for your center in the business’s success, beginning with operational flexibility.
  • Customer experience managers. Discover the value of cloud contact center for ways to meet and exceed customer expectations.
  • IT professionals. Look to the cloud for rapid deployment and flexibility, along with scalability and cost savings.
  • Executives. Validate the benefits of moving the customer engagement area of the business to a cloud model.

WHEN:   Tuesday, July 28

TIME:   11:30 a.m. - 12:45 PM EST

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