Contact Center Management

Industry Web Event: How Moving Your Contact Center to the Cloud Increases Business Agility

Provided by Interactive Intelligence

Category Contact Center Management

Type Webinar


Publish Date July 09 2015

Date posted July 09 2015


Join guest presenter Drew Kraus, research vice president at Gartner and Tim Passios, vice president, solutions marketing for Interactive Intelligence, to learn how moving contact centers to the cloud has helped leading companies increase business agility and transform its customers’ experience.

Who this Web event will benefit, and why

  • Contact center managers. Ensure a greater role for your center in the business’s success, beginning with operational flexibility.
  • Customer experience managers. Discover the value of cloud contact center for ways to meet and exceed customer expectations.
  • IT professionals. Look to the cloud for rapid deployment and flexibility, along with scalability and cost savings.
  • Executives. Validate the benefits of moving the customer engagement area of the business to a cloud model.

WHEN:   Tuesday, July 28

TIME:   11:30 a.m. - 12:45 PM EST

Recommended for You


Why does China spot security vulnerabilities quicker than the US?

Phil Muncaster reports on China and beyond


Everything you need to know about... Blockchain

IDG Connect tackles the tech stories that matter to you


What will be the single biggest security threat of 2018?

Kathryn Cave looks at the big trends in global tech

Most Recent Comments

Our Case Studies

IDG Connect delivers full creative solutions to meet all your demand generatlon needs. These cover the full scope of options, from customized content and lead delivery through to fully integrated campaigns.


Our Marketing Research

Our in-house analyst and editorial team create a range of insights for the global marketing community. These look at IT buying preferences, the latest soclal media trends and other zeitgeist topics.



Will Kotlin overtake Java as the most popular Android programming language in 2018?