Join guest presenter Drew Kraus, research vice president at Gartner and Tim Passios, vice president, solutions marketing for Interactive Intelligence, to learn how moving contact centers to the cloud has helped leading companies increase business agility and transform its customers’ experience.
Who this Web event will benefit, and why
- Contact center managers. Ensure a greater role for your center in the business’s success, beginning with operational flexibility.
- Customer experience managers. Discover the value of cloud contact center for ways to meet and exceed customer expectations.
- IT professionals. Look to the cloud for rapid deployment and flexibility, along with scalability and cost savings.
- Executives. Validate the benefits of moving the customer engagement area of the business to a cloud model.
WHEN: Tuesday, July 28
TIME: 11:30 a.m. - 12:45 PM EST