Contact Center Management

The Business Value of Integrating the Contact Center within Your Omni-Channel Strategy

Provided by LogMeIn

Category Contact Center Management

Type Analyst Report

Length 15

Publish Date September 30 2014

Date posted July 24 2015

Overview

This report outlines the business value and best practices in integrating the contact center with omni-channel programs to deliver a seamless customer experience across multiple touch-points.

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