Information Technology Infrastructure Library (ITIL)

The Alignment of Customer and Support Expectations

Provided by LogMeIn

Category Information Technology Infrastructure Library (ITIL)

Type White Paper

Length 5

Publish Date June 06 2014

Date posted July 27 2015


More and more, customers are expecting anytime, anywhere support, and support teams want to provide that. But most organizations admit they're not proactively aligning their priorities with their customers’ expectations. Are the needs of the support team different from what customers want and expect? Drawing on survey results of over 700 service and support professionals, this white paper from LogMeIn explores the needs of the support team and the perceived wants of the customers.

Recommended for You


Programming languages to avoid learning in 2018

Dan Swinhoe casts a critical eye on the future


A c-suite guide to blockchain 2018

Kathryn Cave looks at the big trends in global tech

Most Recent Comments

Our Case Studies

IDG Connect delivers full creative solutions to meet all your demand generatlon needs. These cover the full scope of options, from customized content and lead delivery through to fully integrated campaigns.


Our Marketing Research

Our in-house analyst and editorial team create a range of insights for the global marketing community. These look at IT buying preferences, the latest soclal media trends and other zeitgeist topics.



Should the government regulate Artificial Intelligence?