Business Process Management (BPM)

Five Fundamentals for Omni-Channel Commerce Success

Provided by SAP

Category Business Process Management (BPM)

Type White Paper

Length 12

Publish Date June 19 2015

Date posted September 17 2015


It’s time for the branch of business known as “commerce” to move out of the back office, away from its legacy systems, and become real-time and more customer-centric. Processes must now be omni-channel. They should flow seamlessly across the various platforms that customers might use, including desktop, mobile, and in-person. This white paper from SAP outlines the role of commerce in each phase of the customer journey and highlights the five main tenets for omni-channel commerce success.

Recommended for You


US ‘hacking back’ law could create a cyber wild west of vigilantism

Dan Swinhoe casts a critical eye on the future


A c-suite guide to blockchain 2018

Kathryn Cave looks at the big trends in global tech

Most Recent Comments

Our Case Studies

IDG Connect delivers full creative solutions to meet all your demand generatlon needs. These cover the full scope of options, from customized content and lead delivery through to fully integrated campaigns.


Our Marketing Research

Our in-house analyst and editorial team create a range of insights for the global marketing community. These look at IT buying preferences, the latest soclal media trends and other zeitgeist topics.



If it were legal, would your organization hack back?