Delivering great customer experience and living up to the needs of digital banking are some of the business challenges that banks face today. To succeed, financial organizations need to be able to understand the different capabilities and strengths and weaknesses of the leading off-the-shelf omnichannel banking solutions in the market to establish broad and rich omnichannel banking solutions. This Forrester Wave from Infosys evaluates the strengths and weaknesses of six offerings from Omnichannel Banking solution vendors, highlight the major players and innovators, and how the market has evolved in recent years.
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