This white paper presents IDC’s analysis of the business value that 10 ServiceNow customers are achieving with the company’s service management solutions. IDC conducted in-depth interviews with these enterprise customers to understand how ServiceNow is impacting the customers’ IT and business operations. These customers represent a variety of use cases and industry experiences.
IDC’s research shows that ServiceNow customers are achieving substantial business value with the company’s cloud-based service management solutions for both their IT operations and their business operations.
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