Systems Management Services

Delivering Enterprise Value with Service Management

Provided by ServiceNow

Category Systems Management Services

Type White Paper

Length 23

Publish Date May 20 2015

Date posted October 06 2015


This white paper presents IDC’s analysis of the business value that 10 ServiceNow customers are achieving with the company’s service management solutions. IDC conducted in-depth interviews with these enterprise customers to understand how ServiceNow is impacting the customers’ IT and business operations. These customers represent a variety of use cases and industry experiences. 

IDC’s research shows that ServiceNow customers are achieving substantial business value with the company’s cloud-based service management solutions for both their IT operations and their business operations.



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