Business Process Management (BPM)

Today’s State of Work: The Productivity Drain

Provided by ServiceNow

Category Business Process Management (BPM)

Type White Paper

Length 14

Publish Date May 20 2015

Date posted October 07 2015

Overview

Enterprises today – both large and small – spend enormous amounts of time and money on manual administrative work. This burden falls largely on managers – who expend two days a week filling forms and chasing mundane deliverables, rather than focusing on strategic activities that move the business forward. As a result, managers are deeply concerned about their productivity, are increasingly frustrated, and worry about the accuracy of what they deliver.

By consumerizing support services and automating administrative tasks, companies
have a compelling opportunity to drive massive efficiency increases. This has the potential to free up millions of hours of highly skilled management time – resources that companies can use to focus on business growth and bottom-line profitability. We believe that enterprises that invest in consumerization and automation can gain a profound competitive advantage, delivering benefits that go far beyond simple cost savings. From what we have seen, managers already strongly support this transformation – and are likely to be enthusiastic participants as enterprises embark down this path.

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