Customer Experience Management (CEM)

2015 Remote Support Trends

Provided by LogMeIn

Category Customer Experience Management (CEM)

Type White Paper

Length 8

Publish Date February 05 2015

Date posted January 06 2016

Overview

Today’s remote support solutions offer much more than just remote control for PCs, their functional footprint is expanding to include support for more devices and richer analytics for trend analysis and supervisor dashboards. Read on to learn how remote support tools are used across service disciplines in a variety of use cases.

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