Organizations today live or die by the quality of customer experience. Those that deliver great customer experience thrive, those that don’t face rapid decline and destruction. This CIO paper looks at why dynamic CRM systems are essential to delivering quality customer experiences, and how to assess your own solution.
By downloading this content you understand that your name and contact information will be shared with Microsoft, and that Microsoft may contact you concerning products and solutions presented in the content. Microsoft respects your privacy. Please read the Microsoft online Privacy Statement.http://www.microsoft.com/privacystatement/en-gb/core/default.aspx
Kathryn Cave looks at the big trends in tech
Rupert Goodwins’ unique angle on tech change
Phil Muncaster reports on China and beyond