Business Technology Optimization

Annick Duffy on Aspect Back Office Optimizer

Provided by Aspect

Category Business Technology Optimization

Type Video

Length

Publish Date June 25 2014

Date posted January 12 2016

Overview

Enterprises are now realizing that workforce optimization techniques currently used in the contact center can be extended into the Back Office. In this brief presentation from the General Session of the Aspect ACE 2014 Conference, Annick Duffy, Senior Sales Specialist, explains how Aspect Back Office Optimizer can be used to dramatically improve productivity and enhance the customer experience.

Recommended for You

silhouette

Which Enterprise Password Managers work the best?

IDG Connect tackles the tech stories that matter to you

kathryn-cave

The IoT “time bomb” report: 49 security experts share their views

Kathryn Cave looks at the big trends in global tech

phil-muncaster

China’s Cybersecurity Law: Game over for foreign firms?

Phil Muncaster reports on China and beyond

Most Recent Comments

Our Case Studies

IDG Connect delivers full creative solutions to meet all your demand generatlon needs. These cover the full scope of options, from customized content and lead delivery through to fully integrated campaigns.

images

Our Marketing Research

Our in-house analyst and editorial team create a range of insights for the global marketing community. These look at IT buying preferences, the latest soclal media trends and other zeitgeist topics.

images

Poll

Should companies have Bitcoins on hand in preparation for a Ransomware attack?