Business Technology Optimization

Annick Duffy on Aspect Back Office Optimizer

Provided by Aspect

Category Business Technology Optimization

Type Video

Length

Publish Date June 25 2014

Date posted January 12 2016

Overview

Enterprises are now realizing that workforce optimization techniques currently used in the contact center can be extended into the Back Office. In this brief presentation from the General Session of the Aspect ACE 2014 Conference, Annick Duffy, Senior Sales Specialist, explains how Aspect Back Office Optimizer can be used to dramatically improve productivity and enhance the customer experience.

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