Workforce optimization can mean a lot of things to your company and sometimes it can get a little overwhelming, fortunately you can now achieve every objective you have in mind through a single solution. Aspect Workforce Optimization which gives you all the tools you need to deliver great customer service and much more.
Kathryn Cave looks at the big trends in tech
Rupert Goodwins’ unique angle on tech change
Phil Muncaster reports on China and beyond