Customer Experience Management (CEM)

Aspect Customer Case Study: TeleTech

Provided by Aspect

Category Customer Experience Management (CEM)

Type Video


Publish Date April 08 2015

Date posted January 12 2016


Leading provider of customer experience, engagement and growth solutions, TeleTech, moves to Aspect WFM 8 for the new user interface and mobile enhancements. Aspect WFM helps TeleTech respond to ever changing needs within each client’s business by ensuring that agents are staffed appropriately and that there is enough time for supervisors to train and coach the agents. In addition, Aspect WFM helps TeleTech account in their workforce planning for clients’ use of omni-channel communications and more contact points.

Recommended for You


Everything you need to know about… Tech Careers

IDG Connect tackles the tech stories that matter to you


Blockchain For Dummies: What you really need to know

Kathryn Cave looks at the big trends in global tech


What we know and don’t know about digital transformation

Martin Veitch's inside track on today’s tech trends

Most Recent Comments

Our Case Studies

IDG Connect delivers full creative solutions to meet all your demand generatlon needs. These cover the full scope of options, from customized content and lead delivery through to fully integrated campaigns.


Our Marketing Research

Our in-house analyst and editorial team create a range of insights for the global marketing community. These look at IT buying preferences, the latest soclal media trends and other zeitgeist topics.



Should companies have Bitcoins on hand in preparation for a Ransomware attack?