Customer Experience Management (CEM)

Aspect Customer Case Study: TeleTech

Provided by Aspect

Category Customer Experience Management (CEM)

Type Video

Length

Publish Date April 08 2015

Date posted January 12 2016

Overview

Leading provider of customer experience, engagement and growth solutions, TeleTech, moves to Aspect WFM 8 for the new user interface and mobile enhancements. Aspect WFM helps TeleTech respond to ever changing needs within each client’s business by ensuring that agents are staffed appropriately and that there is enough time for supervisors to train and coach the agents. In addition, Aspect WFM helps TeleTech account in their workforce planning for clients’ use of omni-channel communications and more contact points.

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