Analytics Software

Aspect EQ Desktop Analytics

Provided by Aspect

Category Analytics Software

Type Video

Length

Publish Date November 24 2015

Date posted January 12 2016

Overview

The agent desktop has recently become the focus of many contact centers because so much can be revealed about the individual agent’s productivity as well as operational effectiveness across the enterprise. Aspect EQ Desktop Analytics is a powerful tool for capturing, storing and analyzing desktop data and can even enable the automation of many repetitive agent tasks. It is fully integrated with the other components of the Aspect EQ WFO suite and is especially effective when combined with Aspect EQ Performance Management.

Recommended for You

silhouette

Everything you need to know about… Tech Careers

IDG Connect tackles the tech stories that matter to you

kathryn-cave

Blockchain For Dummies: What you really need to know

Kathryn Cave looks at the big trends in global tech

martin-veitch-thumbnail

What we know and don’t know about digital transformation

Martin Veitch's inside track on today’s tech trends

Most Recent Comments

Our Case Studies

IDG Connect delivers full creative solutions to meet all your demand generatlon needs. These cover the full scope of options, from customized content and lead delivery through to fully integrated campaigns.

images

Our Marketing Research

Our in-house analyst and editorial team create a range of insights for the global marketing community. These look at IT buying preferences, the latest soclal media trends and other zeitgeist topics.

images

Poll

Should companies have Bitcoins on hand in preparation for a Ransomware attack?