Analytics Software

Aspect EQ Desktop Analytics

Provided by Aspect

Category Analytics Software

Type Video

Length

Publish Date November 24 2015

Date posted January 12 2016

Overview

The agent desktop has recently become the focus of many contact centers because so much can be revealed about the individual agent’s productivity as well as operational effectiveness across the enterprise. Aspect EQ Desktop Analytics is a powerful tool for capturing, storing and analyzing desktop data and can even enable the automation of many repetitive agent tasks. It is fully integrated with the other components of the Aspect EQ WFO suite and is especially effective when combined with Aspect EQ Performance Management.

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