Information Technology Infrastructure Library (ITIL)

The Alignment of Customer and Support Expectations

Provided by LogMeIn

Category Information Technology Infrastructure Library (ITIL)

Type White Paper

Length 5

Publish Date June 06 2014

Date posted January 12 2016

Overview

More and more, customers are expecting anytime, anywhere support, and support teams want to provide that. But most organizations admit they're not proactively aligning their priorities with their customers’ expectations. Are the needs of the support team different from what customers want and expect? Drawing on survey results of over 700 service and support professionals, this white paper from LogMeIn explores the needs of the support team and the perceived wants of the customers.

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