IT Best Practices

Boost Your Service Desk with These New Ticket Prioritization Strategies

Provided by Vivantio

Category IT Best Practices

Type White Paper

Length 9

Publish Date January 15 2016

Date posted January 25 2016


Not all tickets are created equal. While IT best practice advises that a ticket's priority is the product of its impact and urgency, thinking outside the box can deliver improved value to your business. By adopting an enhanced prioritization approach, improved SLA delivery rates and dramatically improved business value can be achieved with no additional effort.



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