Information Technology Service Management (ITSM) is more important than ever. With every department in the modern enterprise dependent on IT, the volume of service requests through IT departments has exploded. This e-book reveals three reasons why upgrading your ITSM landscape makes business sense right now.
Kathryn Cave looks at the big trends in tech
Rupert Goodwins’ unique angle on tech change
Phil Muncaster reports on China and beyond