Customer Experience Management (CEM)

Building a Customer Experience Strategy: Here’s What You Should Consider

Provided by Nanorep Technologies Ltd.

Category Customer Experience Management (CEM)

Type White Paper

Length 10

Publish Date October 30 2015

Date posted February 05 2016

Overview

In customer service, communicating effectively with your customer means anticipating their wants, needs, and problems even before they arise. A fluid, smooth customer experience generates positive feelings and return business. A disjointed, chaotic experience leads to the opposite. This paper from NanoRep provides advice for creating a better customer experience strategy.

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