Customer Experience Management (CEM)

Building a Customer Experience Strategy: Here’s What You Should Consider

Provided by Nanorep Technologies Ltd.

Category Customer Experience Management (CEM)

Type White Paper

Length 10

Publish Date October 30 2015

Date posted February 05 2016

Overview

In customer service, communicating effectively with your customer means anticipating their wants, needs, and problems even before they arise. A fluid, smooth customer experience generates positive feelings and return business. A disjointed, chaotic experience leads to the opposite. This paper from NanoRep provides advice for creating a better customer experience strategy.

Recommended for You

phil-muncaster

Why does China spot security vulnerabilities quicker than the US?

Phil Muncaster reports on China and beyond

silhouette

Everything you need to know about... Blockchain

IDG Connect tackles the tech stories that matter to you

kathryn-cave

What will be the single biggest security threat of 2018?

Kathryn Cave looks at the big trends in global tech

Most Recent Comments

Our Case Studies

IDG Connect delivers full creative solutions to meet all your demand generatlon needs. These cover the full scope of options, from customized content and lead delivery through to fully integrated campaigns.

images

Our Marketing Research

Our in-house analyst and editorial team create a range of insights for the global marketing community. These look at IT buying preferences, the latest soclal media trends and other zeitgeist topics.

images

Poll

Will Kotlin overtake Java as the most popular Android programming language in 2018?