Customer Experience Management (CEM)

Digital Economy: Improving customer Experience with Cloud Enabled Communications

Provided by Colt

Category Customer Experience Management (CEM)

Type White Paper

Length 8

Publish Date October 08 2015

Date posted February 18 2016

Overview

Today many, organizations that have recognized the importance attached to the era of the customer are turning to unified communications (UC) solutions to provide the tools with which to provide fast, flexible and timely customer service excellence. Those that have recognized this have also decided that the most efficient means of having that service is delivery via the cloud. This white paper outlines how deploying Cloud-based Unified Communications as a Service (UCaaS) benefits and organization and leads to a better customer experience.

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