Customer Experience Management (CEM)

Patients Versus Consumers: How UX Will Revolutionize Healthcare

Provided by Belatrix

Category Customer Experience Management (CEM)

Type White Paper

Length 6

Publish Date February 10 2016

Date posted February 22 2016

Overview

The shift from healthcare “patients” to healthcare “consumers” is driving an influx of investment from companies to create new, user friendly products and services to help people as they strive to meet their health goals. This white paper from Belatrix highlights the five key points of good User Experience design, and looks at the importance of incorporating UX planning into each step of the development process.

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