Customer Experience Management (CEM)

Customer Messaging: Exceed Consumer Expectations and Reduce Costs

Provided by Liveperson

Category Customer Experience Management (CEM)

Type Analyst Report

Length 12

Publish Date June 08 2015

Date posted February 25 2016

Overview

This document will illustrate the business case driving organizations to increasingly adopt and utilize customer messaging. It will also highlight how certain activities, such as concurrency, boost the financial benefits of using these technologies while maximizing customer satisfaction.

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